Returns and Exchanges
Customer satisfaction is our top priority at Black Aroma. If you are not completely satisfied with your purchase, we offer a hassle-free return policy. You can return any unopened and unused item within 30 days of delivery for a full refund.
To initiate a return, please contact our customer service team with your order number and reason for return. Once your request is approved, you will receive instructions on how to ship the item back to us. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
If you wish to exchange a product, the fastest way is to return the item for a refund and place a new order for the desired product.